shoya1995 ()
7月17日にネムをコインチェックからビットトレックスに送金したのですがメッセージを付け忘れてしまいました。トランザクションはあります。
I examined your account and found that for the following remittances, We confirmed that remittance processing on our company was successfully completed. 11985.0 XEM 2017/07/17 19: 44: 38 http://chain.nem.ninja/#/transfer/9d9be317979cdbac61ee838d90b39fbff19125db58b9d6661599c03bd98c1da0 <Detailed information> Application date: 2017/07/17 19: 44: 38 Remittance destination address: nd 2 jrp - qiwxhk - aa 26 in - vga 7 sr - eeum x 5 - qai 6 vu - 7 hnr Quantity: 11985.0 XEM Commission fee: 15.0 XEM Transaction ID: 9d9be317979cdbac61ee838d90b39fbff19125db58b9d6661599c03bd98c1da0 Please check the deposit on the remittance destination. Even at this point in time, if the remittance has not won the remittance destination, Based on the details of remittance, whether the correct remittance destination address is specified or not, Please also check once again whether the message input was done correctly at the time of remittance. In case of As the reply came, we ask for confirmation
とゆう内容で送ったのですがq&aをみてくださいみたいな毎回同じテンプレートの様な返答がきますどの様に対応すればいいかわからず困っていますご教授お願い致します。
I examined your account and found that for the following remittances, We confirmed that remittance processing on our company was successfully completed. 11985.0 XEM 2017/07/17 19: 44: 38 http://chain.nem.ninja/#/transfer/9d9be317979cdbac61ee838d90b39fbff19125db58b9d6661599c03bd98c1da0 <Detailed information> Application date: 2017/07/17 19: 44: 38 Remittance destination address: nd 2 jrp - qiwxhk - aa 26 in - vga 7 sr - eeum x 5 - qai 6 vu - 7 hnr Quantity: 11985.0 XEM Commission fee: 15.0 XEM Transaction ID: 9d9be317979cdbac61ee838d90b39fbff19125db58b9d6661599c03bd98c1da0 Please check the deposit on the remittance destination. Even at this point in time, if the remittance has not won the remittance destination, Based on the details of remittance, whether the correct remittance destination address is specified or not, Please also check once again whether the message input was done correctly at the time of remittance. In case of As the reply came, we ask for confirmation
とゆう内容で送ったのですがq&aをみてくださいみたいな毎回同じテンプレートの様な返答がきますどの様に対応すればいいかわからず困っていますご教授お願い致します。
Takanobu ()
こちらもご参考ください。
送金時入金メッセージを誤って入力
http://mijin.io/forums/forum/%E6%97%A5%E6%9C%AC%E8%AA%9E/nem/2524-%E9%80%81%E9%87%91%E6%99%82%E5%85%A5%E9%87%91%E3%83%A1%E3%83%83%E3%82%BB%E3%83%BC%E3%82%B8%E3%82%92%E8%AA%A4%E3%81%A3%E3%81%A6%E5%85%A5%E5%8A%9B
クレームチケットを発行し、必要事項を記入。
手作業で処理するから2週間ほど待ってほしい、等の返信が来るかと思います。
送金時入金メッセージを誤って入力
http://mijin.io/forums/forum/%E6%97%A5%E6%9C%AC%E8%AA%9E/nem/2524-%E9%80%81%E9%87%91%E6%99%82%E5%85%A5%E9%87%91%E3%83%A1%E3%83%83%E3%82%BB%E3%83%BC%E3%82%B8%E3%82%92%E8%AA%A4%E3%81%A3%E3%81%A6%E5%85%A5%E5%8A%9B
クレームチケットを発行し、必要事項を記入。
手作業で処理するから2週間ほど待ってほしい、等の返信が来るかと思います。
shoya1995 ()
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[TD="width: 100%"]ご回答ありがとうございます。
このような返信がきました。これは待つしかないでしょうか？？
Thanks for providing the requested information. This ticket has been escalated for a manual credit and will be processed soon. There is no need to reply at this time.
Thank you,[/TD]
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[TD="width: 100%"]ご回答ありがとうございます。
このような返信がきました。これは待つしかないでしょうか？？
Thanks for providing the requested information. This ticket has been escalated for a manual credit and will be processed soon. There is no need to reply at this time.
Thank you,[/TD]
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shoya1995 ()
Bittrex Support TeamWednesday at 17:22
If a message/tag/paymentid/memo was not attached to this deposit we will have to manually lookup the deposit and credit it. This process can take up to 2 weeks and also requires that you have already generated a message/tag/paymentid/memo.
If you have not already included a Transaction ID/Hash, please reply to this email, or update your ticket at https://bittrex.zendesk.com/agent/tickets/129978 with your transaction ID/hash. We cannot credit these coins unless you provide us with your transaction hash.
*** Unfortunately we cannot accept the transaction hash in an image/photo as we must be able to copy and paste this hash. ***
To Generate a message/tag/paymentid/memo:
Open the coin wallet from the Bittrex Wallet page. Click the + next to the wallet and then click "New Address". Please include this "message/tag/paymentid/memo" with all future deposits for this coin.
Thank you,
Your Bittrex Support Team
このような返信が来ましたがタグやメッセージなどは最初の文で盛り込んだつもりなんですが大丈夫とゆう事でしょうか？
If a message/tag/paymentid/memo was not attached to this deposit we will have to manually lookup the deposit and credit it. This process can take up to 2 weeks and also requires that you have already generated a message/tag/paymentid/memo.
If you have not already included a Transaction ID/Hash, please reply to this email, or update your ticket at https://bittrex.zendesk.com/agent/tickets/129978 with your transaction ID/hash. We cannot credit these coins unless you provide us with your transaction hash.
*** Unfortunately we cannot accept the transaction hash in an image/photo as we must be able to copy and paste this hash. ***
To Generate a message/tag/paymentid/memo:
Open the coin wallet from the Bittrex Wallet page. Click the + next to the wallet and then click "New Address". Please include this "message/tag/paymentid/memo" with all future deposits for this coin.
Thank you,
Your Bittrex Support Team
このような返信が来ましたがタグやメッセージなどは最初の文で盛り込んだつもりなんですが大丈夫とゆう事でしょうか？
Tanugami ()
申し訳ありませんが取引所とのやり取りに関してアドバイスはできません。
翻訳サイトなどを活用してご自分で対応願います。
毎回ここでサポートすると他の情報が埋まりこの手の相談ばかりになるので
どうかご理解下さい。
翻訳サイトなどを活用してご自分で対応願います。
毎回ここでサポートすると他の情報が埋まりこの手の相談ばかりになるので
どうかご理解下さい。